Terms and Conditions
Welcome to Charlotte Eloise Interior Design. By using our services, you agree to be bound by the following Terms and Conditions:
1. Services Provided
Charlotte Eloise Interior Design provides luxury homeware, interior design, and styling services. The scope of services and specific deliverables will be outlined and agreed upon in writing before work begins.
2. Fees and Payments
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Consultation Fees: A consultation fee is required upfront and is non-refundable.
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Project Fees: Fees for design and styling services will be provided in a detailed quote based on the project scope. A deposit of 50% is required to confirm the booking.
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Final Payment: The remaining balance is due upon project completion or as agreed upon in the contract.
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Additional Costs: Clients are responsible for any additional costs for materials, furnishings, and third-party services not included in the initial quote.
3. Cancellation and Refund Policy
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Cancellation by Client: Cancellations must be made in writing. Deposits are non-refundable, but we will work with clients to reschedule when possible.
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Cancellation by Charlotte Eloise Interior Design: If we need to cancel the project for any reason, a full refund of any payments made will be issued.
4. Intellectual Property
All design concepts, drawings, and materials created by Charlotte Eloise Interior Design are the intellectual property of Charlotte Eloise Interior Design and may not be reproduced, copied, or shared without prior written consent.
5. Liability and Warranty
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Limitations of Liability: Charlotte Eloise Interior Design is not liable for any damage or loss caused by third-party products, services, or contractors.
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Warranties: We do not provide warranties on furnishings or decor items unless specified in writing. Any product issues will be subject to the manufacturer’s warranty, if applicable.
6. Changes to Terms
Charlotte Eloise Interior Design reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes that affect ongoing projects.
Delivery & Returns
We reserve the right to modify any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. Sizes provided are approximate. We cannot ensure that colours and details in images are precise representation of the product.
We reserve the right to modify services, product prices, specifications, and availability at any time. All prices and descriptions override previous publications. Please note that sizes provided are approximate, and while we strive for accuracy, colors and details in images may not exactly represent the product.
Stock availability displayed on the website reflects our most current records; however, it does not guarantee availability. Delivery dates and stock arrival estimates are provided as guidance and do not form part of any contract with us. We are not liable for any direct or indirect losses resulting from delays in order fulfillment.
Standard Delivery
We aim to process and deliver your order within 3-5 business days. Delivery times may vary depending on stock availability and shipping destination. Custom or pre order items may take longer, and estimated delivery dates will be provided upon order confirmation or via email.
Delivery fees
Delivery fees are calculated at checkout based on the weight, size, and destination of your items. Any additional costs for specialty or international shipping will be clearly outlined before finalising the order. Free shipping is provided for orders over £65.
Returns
Initiate returns within 30 days from the date of delivery. We accept returns and products must be in their original condition and packaging. Please be aware that used items are non-returnable and ineligible for a refund. Please make sure you report any damaged items within 24 hours of product receipt. To initiate a return please click here or click the link below. Clear photographs of the damage or defect must be shown on the returns form. For verified damage or defective items, a replacement or refund will be promptly processed upon receipt and inspection of the returned item. You will be notified of this. Approved refunds will be processed within 8 business days to the original payment method.
Returned Shipping:Customers are responsible for the cost of return shipping, except in cases of damaged or defective products. We recommend using a reputable shipping service with tracking to ensure safe return delivery. Please ship items within 14 days of receiving your return authorisation.
Return Process
To initiate a return, please contact our Customer Care team or fill out the Returns Form on our website. You’ll need to provide your order number, the reason for return, and clear photos of the product if it is damaged. Our team will review your request and guide you through the return process, including providing a return authorization and instructions for shipping. Once your return is approved, please ship the item within 14 days to ensure prompt processing of your return.
We do not offer exchanges. If you wish to exchange, please follow the return process, and place a new order.
If you wish to cancel your order, this is only possible on orders which have not yet been dispatched. Once dispacthed the returns process will follow.
Exchanges &
Cancellation
If your parcel is lost or stolen, you must report this to us immediately. The case will be investigated into and we will attempt to locate your parcel. If this is unsuccessful, we will issue you with a replacement of the same item/items. For returned items, if this has been lost, and you have used your own courier company, we will not be held responsible for the loss and you will be unable to make a claim. This also applies to damaged items when returned via a third- party courier arranged by yourself.